Request a repair

barcode scanner repair

Newfumi provides all devices with 1-year warranty,  During the warranty time, if the barcode scanners or parts need to be repaired, the customer will be responsible for shipping charges to deliver the item to us, Newfumi will pay the send back shipping charge after repairing. When your devices need to be repaired, you can simply fill out the barcode scanner repair request form and submit it


Follow these simple steps to get started:

  • Fill out the barcode scanner Repair Request Form here
  • Our service team will determine whether the product can be fixed remotely or should be shipped back to us for further inspection.
  • If the product needs to be shipped, you will receive a confirmation form with an authorization number related to your case and the shipping address of our service depot.
  • Print out the form and attach it with your shipment.
  • We will make all reasonable endeavors to provide a repair turn around time of 5-7 business days from receipt at the service center.
  • If you have any other requirements, contact us below
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